Simplify. Automate. Share.
Empower Your Teams with an all-in-one A3 Tool
Easy to Use A3 Process
PHRED walks users through each step of the A3 process to collect evidence, add pictures and investigate the issue. PHRED's online coach guides users through the problem solving process. Email notifications are sent to keep everyone on track.
Concise, Standardized A3 Reports
Create insightful A3 reports that can be shared and understood easily. Customize the A3 report depending on your needs and industry standards.
Knowledge Sharing & Global Reporting
Gain visibility into the reasoning within each A3 and reuse that information on similar problems. Generate global reports and charts so problem knowledge can be shared and leveraged for improvement.
Seamless Integration with Other Systems
Integrate PHRED with existing ERP and CRM systems to ensure a seamless workflow and global reporting process. Understand what is happening without wasting time searching through multiple systems and Excel sheets.
Centralized Problem Solving System
Manage all problems, from customer complaints to internal plant issues and supplier challenges, in one system so you can easily view and analyze data. Gain problem visibility across the globe.
Problem Knowledge Database
Build a searchable database of past problems and solutions, so you can see what happened before, who worked on it and what solution was effective.
Standardized Process
Implement a consistent problem solving approach across the organization, from customer complaints through production sites to the supply chain.
Customizable System & Workflow
The system will match the specific needs of your organization, including the problem solving workflow, languages, customer requirements and more.
Find True Root Cause
With a robust process, the system helps users find the true root causes of problems and permanently eliminate issues so you can save time and money.
Supplier & Customer Portals
Suppliers can login and investigate problems, so you can work with them directly. Customers can enter their problem information into PHRED to streamline the complaint process.
Automated Reports & Charts
Stop sifting through multiple systems and Excel sheets to create reports and charts. Use PHRED for both individual problem reports and for global data analysis.
Action Mgmt. with Email Reminders
Assign actions to people with due dates. Use PHRED's email reminders to ensure nothing is lost or forgotten. Escalate overdue actions to ensure people are staying on task.
What Our Clients Say
"We couldn't continue with our hand written A3 process because it was very difficult to use that data. PHRED took our A3 format and mirrored it, while adding a ton of helpful automation features."
Jorge S.
"PHRED's experience with problem solving knowledge took our process to a whole new level. They helped make problem solving part of our culture."
James C.
"We had a bunch of different problem solving processes across sites and departments. PHRED helped us standardize, while still meeting the individuals needs of multiple teams."
Pat M.